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Public Tickets

David Ferrer Desactivate plugin Sanzo ImporterClosed Sanzo Theme   Updated December 12, 2017 at 10:01am   3 Most recent comment from David Ferrer:Thank you wael image optimizationClosed Gon Theme   Updated December 10, 2017 at 6:16am   2 Most recent comment from Stormit Truong:Hi wael,You can try using this plugin https://wordpress.org/plugins/ewww-image-optimizer/Best regards, David Ferrer mailchimp conectionClosed Sanzo Theme   Updated December 4, 2017 at 1:43pm   2 Most recent comment from Stormit Truong:Hi David,As your screenshot, it seems that there is a problem with your settings. Please try to read plugin's documentation/description again to make sure that you configured right. Or please try to ... JEREMY Registered Image SizesClosed BoxShop Theme   Updated December 1, 2017 at 3:47pm   3 Most recent comment from JEREMY:Thanks for the reply... I see that all are registered. The issue is that the site is reponsive and GTMetrix cannot deal with that properly. I'll disregard as I am thankful the theme is responsive.  TheWebhub Shop and sub pages Page header issueClosed BoxShop Theme   Updated November 13, 2017 at 10:11am   3 Most recent comment from TheWebhub:Hi,Thank you very much, All sorted.used css to sort out breadcrumbs TheWebhub Theme out of date messageClosed BoxShop Theme   Updated November 12, 2017 at 1:52pm   3 Most recent comment from TheWebhub:Thank you, Its all good now Shahnayaz theme sky for footer optionClosed General   Updated November 4, 2017 at 4:38pm   2 Most recent comment from Stormit Truong:Hi Shahnayaz,We only sell our theme on themeforest https://themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/13573615. So we won't provide any support if you purchase our theme from ot ... TheWebhub Product Catalog ModeClosed BoxShop Theme   Updated November 3, 2017 at 5:20pm   3 Most recent comment from TheWebhub:Thank You Jess Header ColorClosed BoxShop Theme   Updated October 20, 2017 at 3:12am   2 Most recent comment from Stormit Truong:Hi Jess,I see the colors are changed. After changing colors, you should clear the following caches if you have: hosting cache, caching plugin, browser cache and CDN.If you need more help, please give ... Hilaludin Search Bar in headerClosed Gon Theme   Updated October 19, 2017 at 3:47pm   3 Most recent comment from Stormit Truong:Hi Hilaludin,It works fine with me. Please try clearing cache and check it again.If you need more help, please give me your purchase code.Best regards, David Ferrer Translations when update the versionClosed Sanzo Theme   Updated October 18, 2017 at 11:51am   3 Most recent comment from David Ferrer:Thanks a lot. Drs Toy Store Update issuesClosed Sanzo Theme   Updated October 18, 2017 at 4:51am   2 Most recent comment from Stormit Truong:Hi Randy,I have checked your site and it is working fine. Please try clearing cache and check it again.Best regards, Drs Toy Store Mobile Device Screen jumps with Google ReCaptchaClosed Sanzo Theme   Updated October 18, 2017 at 4:42am   4 Most recent comment from Stormit Truong:Hi Randy,OK. Thank you for the information. I will tell other customers if they have also this issue.Have a nice day! Maged Zamzam Slider Revolution fillClosed Sanzo Theme   Updated October 12, 2017 at 5:27am   2 Most recent comment from Stormit Truong:Hi Maged,Because you are using the fullwidth layout, so it is impossible to do this. Because the width of column depends on the resolution of device. It will be possible if you use the boxed layout. ... Maged Zamzam Supported PluginsClosed Sanzo Theme   Updated October 11, 2017 at 6:46am   5 Most recent comment from Maged Zamzam:ok great :) will purchase the full version definitely.