Thank you for purchasing our theme. We look forward to providing you with a quality customer service. Please read below before opening a new ticket:
- Please take a few minutes to read our documentation. Maybe, you will see the answer for your issue.
- Please make sure you search through the public tickets and articles to see if your question has already been answered.
- If your ticket doesn't contain any sensitive information, please open a public ticket. Other users can help you.
- If this is the first time that you open a ticket, to avoid delay, you should:
- Give us your purchase code. To know how to get your purchase code, please read this article.
- Give us your website information (WP admin and FTP accounts) if you report a bug or need help to check something in WP admin.
- Our timezone is GMT +7. We work from 9AM to 9PM, Monday to Saturday. We always try to reply to you as soon as possible (within 24 hours). So please be patient.