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Thank you for purchasing our theme. We look forward to providing you with a quality customer service. Please read below before opening a new ticket:

  • Please take a few minutes to read our documentation. Maybe, you will see the answer for your issue.
  • Please make sure you search through the public tickets and articles to see if your question has already been answered.
  • If your ticket doesn't contain any sensitive information, please open a public ticket. Other users can help you.
  • If this is the first time that you open a ticket, to avoid delay, you should:
    • Give us your purchase code. To know how to get your purchase code, please read this article.
    • Give us your website information (WP admin and FTP accounts) if you report a bug or need help to check something in WP admin.
  • Our timezone is GMT +7. We work from 9AM to 6PM, Monday to Saturday. We always try to reply to you as soon as possible (within 24 hours). So please be patient.