Public Tickets
Rajesh
Removing Menu Icon
Loobek Theme
Updated 2 hours ago
1
Most recent comment from Rajesh:Hello Team,Can you please guide on how to remove menus icons as i am unable to find it into the menus option.Regards
Rosen Kostadinov
Drile theme filter issueClosed
Drile Theme
Updated January 28, 2022 at 8:14am
3
Most recent comment from Stormit Truong:Hi Rosen,If you want to keep item count, you can add the custom CSS below to fix its style
.widget_categories ul li .count, .widget_pages ul li .count, .widget_nav_menu .menu-menu-main-container ul l ...
Ahmet Çetintaş
Countdown Wpml TranslateClosed
MyMedi Theme
Updated April 30, 2021 at 8:19am
2
Most recent comment from Stormit Truong:Hi Ahmet,They are in the ThemeSky plugin. You find them in the ThemeSky plugin and translate them.Best regards,
Ahmet Çetintaş
How can I translate "Header Store Notice"?Closed
MyMedi Theme
Updated April 21, 2021 at 7:31am
2
Most recent comment from Stormit Truong:Hi Ahmet,You go to WPML > String Translation. You select the admin_texts_mymedi_theme_options domain. You will see it below. Please see my screenshot.Best regards,
Billy
remove background images on testimonialsClosed
BoxShop Theme
Updated September 25, 2020 at 5:00am
4
Most recent comment from Stormit Truong:You're welcome!Have a nice day!
Ming
Import demo dataClosed
Catana Theme
Updated January 11, 2020 at 1:27am
3
Most recent comment from Skygroup Team:Hi Ming,Ok. If you need more help, let you tell me know. I will help you.If you like our theme and support, please rate us 5 stars. It will give us more motivation to make everything better.
Have a ni ...
Vinicius
Dropdown menu error on chromeClosed
BoxShop Theme
Updated November 6, 2019 at 2:52pm
4
Most recent comment from Stormit Truong:Hi Vinicius,OK. If you need more help, don't hesitate to let us know!Have a nice day!
Vinicius
Site performance issuesClosed
BoxShop Theme
Updated November 6, 2019 at 2:46pm
2
Most recent comment from Stormit Truong:Hi Vinicius,The speed of website depends on many things:- Hosting performance: If you check your website here https://tools.pingdom.com/, you will see that it takes much time to receive response fro ...
Ger den Haan
Visual Composer UpdateClosed
UpStore Theme
Updated October 16, 2019 at 12:50am
2
Most recent comment from Skygroup Team:Hi Ger den Haan,You can read document at link http://docs.theme-sky.com/upstore/#updating-the-theme so information.Best regards,
Stig Nyeng
WPBakery Update to WP 5.2.3Closed
UpStore Theme
Updated September 27, 2019 at 1:05am
2
Most recent comment from Skygroup Team:Hi Stig Nyeng,You can use WPBakery Page Builder 6.0.5 with Wordpress 5.2.3. If you have any problem, let you tell me know.Best regards,
Sorin Czeizler
How to optimise the websiteClosed
UpStore Theme
Updated August 9, 2019 at 1:09am
2
Most recent comment from Skygroup Team:Hi Sorin Czeizler,You can read document at link https://www.wpbeginner.com/wordpress-performance-speed/ and https://skygroup.ticksy.com/article/5488/ so information.If you need more help, let you t ...
Petar Glisovic
TranslationClosed
BoxShop Theme
Updated July 23, 2019 at 1:28am
2
Most recent comment from Skygroup Team:Hi Petar,Please you give me screenshot or more explain for your issue so I can help you better. Also, you can use Loco Translate plugin to translate your words.Best regards,
Sorin Czeizler
User name in headerClosed
UpStore Theme
Updated July 5, 2019 at 1:48am
4
Most recent comment from Skygroup Team:Hi Sorin Czeizler,You can read document at link https://www.webhostinghero.com/show-username-in-wordpress-sidebar/ so information.Best regards,
Thomas Buchstab
Mobile MenuClosed
UpStore Theme
Updated May 28, 2019 at 1:01am
4
Most recent comment from Skygroup Team:Hi Thomas Buchstab,Unfortunately, sticky header does not support mobile. You can check our demo to see this.
Best regards,
Petar Glisovic
Can't customize theme - WPBakery Page Builder requires an updateClosed
BoxShop Theme
Updated May 16, 2019 at 1:15am
2
Most recent comment from Skygroup Team:Hi Petar,1) Please you clear caches again and you can read article at link https://skygroup.ticksy.com/article/6388/ so information. If you do not work, please you give me your teamviewer. I will che ...