Public Tickets
Billy
remove background images on testimonialsClosed
BoxShop Theme
Updated September 25, 2020 at 5:00am
4
Most recent comment from Stormit Truong:You're welcome!Have a nice day!
Vinicius
Dropdown menu error on chromeClosed
BoxShop Theme
Updated November 6, 2019 at 2:52pm
4
Most recent comment from Stormit Truong:Hi Vinicius,OK. If you need more help, don't hesitate to let us know!Have a nice day!
Vinicius
Site performance issuesClosed
BoxShop Theme
Updated November 6, 2019 at 2:46pm
2
Most recent comment from Stormit Truong:Hi Vinicius,The speed of website depends on many things:- Hosting performance: If you check your website here https://tools.pingdom.com/, you will see that it takes much time to receive response fro ...
Petar Glisovic
TranslationClosed
BoxShop Theme
Updated July 23, 2019 at 1:28am
2
Most recent comment from Skygroup Team:Hi Petar,Please you give me screenshot or more explain for your issue so I can help you better. Also, you can use Loco Translate plugin to translate your words.Best regards,
Petar Glisovic
Can't customize theme - WPBakery Page Builder requires an updateClosed
BoxShop Theme
Updated May 16, 2019 at 1:15am
2
Most recent comment from Skygroup Team:Hi Petar,1) Please you clear caches again and you can read article at link https://skygroup.ticksy.com/article/6388/ so information. If you do not work, please you give me your teamviewer. I will che ...
BimotaGrrrl
Main menu font colorClosed
BoxShop Theme
Updated May 15, 2019 at 2:13am
3
Most recent comment from Skygroup Team:Hi BimotoGrrrl,Ok. If you need more help, let you tell me know.Best regards,
AUGUSTO IELO
Page builder is missing from the footer blocks editingClosed
BoxShop Theme
Updated March 12, 2019 at 3:29am
2
Most recent comment from Skygroup Team:Hi AUGUSTO IELO,You go to WPBakery Page Builder > Role Manager > Post types > select Custom > check ts_footer_blockBest regards,
Emmanuel
Unable to setup the full package demo on my localhost computer, i am getting error, the website demo not displayingClosed
BoxShop Theme
Updated December 27, 2018 at 3:46pm
2
Most recent comment from Skygroup Team:Hi Emmanuel,
If you want to setup exactly the same as the demo, you will go to our downloads page. You input your purchase code. It will give you the links to download the full demo package. Also, y ...
Jatin Sharma
Ajax search bar speed issueClosed
BoxShop Theme
Updated December 7, 2018 at 9:01am
4
Most recent comment from Skygroup Team:Hi Jatin Sharma,You can try Optimize images or check your php configure. Because search bar is still works fine.Best regards,
Jeremy
Translate some wordsClosed
BoxShop Theme
Updated December 6, 2018 at 12:47am
5
Most recent comment from Skygroup Team:Hi Jeremy,Ok, You're welcomeIf you need more help, don't hesitate let you tell me know.Have a nice day
Tom
Theme UpdateClosed
BoxShop Theme
Updated November 7, 2018 at 4:25am
4
Most recent comment from Skygroup Team:Hi Tom,
You're welcome!
If you like our theme and support, please rate us 5 stars. It will give us more motivation to make everything better!
Have a nice day!
Piamba Store
Category Search BarClosed
BoxShop Theme
Updated October 26, 2018 at 5:19pm
4
Most recent comment from Stormit Truong:You're welcome!
Eli
Not installingClosed
BoxShop Theme
Updated August 5, 2018 at 3:04am
3
Most recent comment from Eli:Ok understood thanks!
Huzaifa Saleh
Social MediaClosed
BoxShop Theme
Updated July 31, 2018 at 2:52am
2
Most recent comment from Skygroup Team:Hi Huzaifa,
You can see our add footer video at the link below . Please clear caches before check it.
https://www.youtube.com/watch?v=aXlurJG6v5c
Best regards,
PATRICIA
Iconos in vertical menuheClosed
BoxShop Theme
Updated April 17, 2018 at 4:44am
2
Most recent comment from Stormit Truong:Hi PATRICIA,Please watch this video https://www.youtube.com/watch?v=r1m_knhYhc8Best regards,