Public Tickets
Roger
BoxShop removed from Envato – existing customers cannot download updates
BoxShop Theme
Updated 5 days ago
3
Most recent comment from Roger:Yes, you are right, but in a way I was expecting it. Luckily, I have already been working on a new website for some time, and I hope to launch it soon.
Still, this is a very bad situation, especially ...
Hillary Kirui
Inquiry Regarding Ecomall Theme Availability and Future Updates
Ecomall Theme
Updated 1 week ago
1
Most recent comment from Hillary Kirui:Hello SkyGroup Team,I recently noticed that the theme is no longer available on ThemeForest, and I would like to understand what happened.
Could you please clarify the following:
Why was the Ecomall ...
Haryouli
themeforest - "This item is no longer available."
Nooni Theme
Updated 1 week ago
1
Most recent comment from Haryouli:Hello ThemeSky team,
I am a customer who purchased the Nooni – Furniture & Fashion WooCommerce theme on ThemeForest.
My website is currently running Nooni version 1.5.3.
I recently noticed that my o ...
Diego
About Filter
Druco Theme
Updated 1 week ago
1
Most recent comment from Diego:How do I remove specific items from this filter?
For example, I want to remove: average rating.
Moorthi
Status of the themes
General
Updated 2 weeks ago
2
Most recent comment from Teamtutorlink:The team behind this skygroup is looking everyday like scammers. They have not addressed this at all and even their website is down.
Waqas
option to download we bought
General
Updated 2 weeks ago
1
Most recent comment from Waqas:Please give us the option to download the themes we have bought.
Blak
Item No Longer Exists
UpStore Theme
Updated 3 weeks ago
1
Most recent comment from Blak:Good Day,Whats going on with the theme? I see it is no longer available and there are requests for updates/outdated modules. I asked if you guys were intending on not proceeding a while ago and you g ...
Teamtutorlink
Cozycorner no longer available on Themeforest
CozyCorner Theme
Updated 3 weeks ago
1
Most recent comment from Teamtutorlink:I purchased two licenses for Cozycorner within the past 6 months. Today, I went online to see if my current theme version is the latest one and I get a message saying "Download not available. Item rem ...
Ludovic
Drile theme removed by either staff or the author ?
Drile Theme
Updated 3 weeks ago
6
Most recent comment from Ludovic:That's strange that there is not official answer from Skygroup to their client.I know that Envato is transitioning ThemeForest authors from a tiered commission structure to a flat 50% author fee ...
Mouhamed
BabyCare & WikiBook themes removed from Envato - No response from support (theme-sky.com down too)
BabyCare Theme
Updated 3 weeks ago
1
Most recent comment from Mouhamed:Hello Skygroup team,
I purchased two of your themes on Envato/ThemeForest:- BabyCare - Kids Store WooCommerce WordPress Theme- WikiBook - Elementor WooCommerce WordPress Theme
Both items now show "Dow ...
Rosen Kostadinov
Drile theme filter issueClosed
Drile Theme
Updated January 28, 2022 at 8:14am
3
Most recent comment from Stormit Truong:Hi Rosen,If you want to keep item count, you can add the custom CSS below to fix its style
.widget_categories ul li .count, .widget_pages ul li .count, .widget_nav_menu .menu-menu-main-container ul l ...
Ahmet Çetintaş
Countdown Wpml TranslateClosed
MyMedi Theme
Updated April 30, 2021 at 8:19am
2
Most recent comment from Stormit Truong:Hi Ahmet,They are in the ThemeSky plugin. You find them in the ThemeSky plugin and translate them.Best regards,
Ahmet Çetintaş
How can I translate "Header Store Notice"?Closed
MyMedi Theme
Updated April 21, 2021 at 7:31am
2
Most recent comment from Stormit Truong:Hi Ahmet,You go to WPML > String Translation. You select the admin_texts_mymedi_theme_options domain. You will see it below. Please see my screenshot.Best regards,
Billy
remove background images on testimonialsClosed
BoxShop Theme
Updated September 25, 2020 at 5:00am
4
Most recent comment from Stormit Truong:You're welcome!Have a nice day!
Ming
Import demo dataClosed
Catana Theme
Updated January 11, 2020 at 1:27am
3
Most recent comment from Skygroup Team:Hi Ming,Ok. If you need more help, let you tell me know. I will help you.If you like our theme and support, please rate us 5 stars. It will give us more motivation to make everything better.
Have a ni ...